Healthcare has become increasingly complex and patients are at significant risk when accessing care. Poor communication among healthcare providers continues to be a primary cause of sentinel events leading to patient injury and death. As providers continue to feel the impact of reduced reimbursement related to poor quality care they must develop more efficient strategies through which coworkers can monitor patient care situations, support other team members, and communicate more effectively. This presentation will provide basic communication tools that facilitate accurate patient care related communication among healthcare team members and support safe patient care delivery.

Original webcast date: January 29, 2013

Approved for 1.0 CRCE Hour

**Please note that all programs require the participant to view the entire program prior to taking the final quiz and obtaining a course certificate.**